Support & FAQ

To register for an account, follow these steps:

1. Click on the "Sign Up" button on the homepage
2. Enter your email address and create a strong password
3. Verify your email address by clicking the link sent to your inbox
4. Complete your profile information
5. Agree to the terms and conditions
6. Start playing!

Creating your own team is easy:

1. Log into your account
2. Click on "Create Team" in the main menu
3. Choose players from the available roster
4. Ensure you stay within the budget cap
5. Select a team name and logo
6. Save your team

Remember to consider player statistics, recent performance, and upcoming matches when selecting your team.

Points are calculated based on the real-life performance of the players in your team. Here's a basic breakdown:

• Goal scored: 5 points
• Assist: 3 points
• Clean sheet (defenders and goalkeepers): 4 points
• Penalty save: 5 points
• Yellow card: -1 point
• Red card: -3 points

Additional points may be awarded for player of the match performances, hat-tricks, and other exceptional plays.

Dynamic tournaments are a unique feature of our platform that offers an exciting and ever-changing competitive environment. These tournaments have:

• Varying durations (daily, weekly, monthly)
• Different team composition rules
• Special scoring systems
• Adaptive difficulty based on player skill level

This ensures that every tournament feels fresh and challenging, keeping the gameplay exciting for all participants.

Our loyalty program rewards active players with various benefits:

• Earn points for daily logins, completing challenges, and participating in tournaments
• Redeem points for exclusive in-game items, team customizations, or entry into premium tournaments
• Achieve different tiers (Bronze, Silver, Gold, Platinum) with increasing benefits
• Higher tiers offer better odds in special events and priority customer support

Check your profile page to see your current loyalty status and available rewards.

To keep your account secure:

1. Use a strong, unique password
2. Enable two-factor authentication in your account settings
3. Never share your login credentials
4. Be cautious of phishing attempts - we will never ask for your password via email
5. Keep your email address up to date for password recovery
6. Log out when using shared or public computers

If you suspect any unauthorized access to your account, contact our support team immediately.

Our fair play policy ensures a level playing field for all participants:

• No use of bots or automated systems to manage teams
• No exploitation of bugs or glitches in the system
• No collusion between players to manipulate rankings
• Respect for all participants and staff in chat and forums
• No sharing of accounts or transferring of teams between accounts

Violations of the fair play policy may result in warnings, temporary suspensions, or permanent bans from the platform.

To withdraw your winnings:

1. Go to your account dashboard
2. Click on "Withdraw Funds"
3. Choose your preferred withdrawal method (bank transfer, e-wallet, etc.)
4. Enter the amount you wish to withdraw
5. Confirm the transaction

Please note:

• Minimum withdrawal amount is $10
• Withdrawals are processed within 3-5 business days
• You may need to verify your identity for large withdrawals

If you're experiencing technical issues:

1. Try refreshing the page or clearing your browser cache
2. Ensure you're using a supported browser (latest versions of Chrome, Firefox, Safari, or Edge)
3. Check our social media or status page for any ongoing service disruptions
4. If the issue persists, contact our technical support team via the form below or through the in-app chat

When reporting an issue, please provide as much detail as possible, including screenshots if applicable.

Our referral program rewards you for bringing new players to the platform:

• Get a unique referral link from your account dashboard
• Share this link with friends, on social media, or on your blog
• When someone signs up using your link and makes their first deposit, you'll receive a bonus
• The new player also gets a welcome bonus
• There's no limit to how many friends you can refer

The more active your referred friends are, the more bonuses you can earn!

Our platform is strictly for users who are 18 years of age or older. This is to ensure compliance with legal regulations and to promote responsible gaming. We have measures in place to verify the age of our users, and any accounts found to belong to underage users will be immediately suspended.

We are committed to promoting responsible gaming. If you feel you may have a gambling problem:

• Contact GamCare for free support and counseling
• Use our self-exclusion feature in your account settings
• Set deposit limits to control your spending
• Take our self-assessment test in the Responsible Gaming section

Remember, it's important to keep fantasy sports fun and not let it negatively impact your life or finances.